FAQs

About Us

Hello all and welcome to my miniature world!

My name is Kay and I am the designer/seamstress behind MonstroDesigns!
Feel free to message me with any questions or requests you may have.
We are a handmade apparel and wig shop for collectors of Ball Jointed Dolls, Pullips, Blythes, and Monster High dolls.
Established in 2008 in sunny Southern California

 

 

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F.A.Q's

Are MonstroDesigns items for Dolls or Humans?

All items in my store MonstroDesigns are for Dolls. 
Please be sure to choose the right size item for your doll. 
If you have any questions about sizing please feel free to message me!

What is the current wait time for orders to be shipped out?

Most orders will ship within the 1-2 business day time frame. 
The 1-2 business days does NOT include Holidays or Sundays. 
I reserve these days to be with my Family and rest. 

** Please double check time frames here: Shipping & Returns***

After my order ships and is removed from your Shipping List what can I expect?

You will receive an email confirming that your order has been shipped through the email address you entered at checkout. Once the shipment updates with movement on the Tracking number it will send out another email with an easy to track button.

What should I do if my items don’t arrive within the time frame stated above?

Please send me a private message and I will get back to you as soon as I can! I get a lot of messages each day, so sometimes I am a day behind on messages.

How do I return an item?

Please send me a private message for full details.

I want to add to my Open order!

Thats awesome! The best way to add to your order is to Contact Us for a special Combined Shipping discount code!

Care instructions

Please be sure to remove any Dark clothing or accessories from your doll before storage if your worried about staining! 
Dollfie Dreams and other vinyl body dolls should wear a nude/white body stocking when wearing dark items.

Wig caps are another great way to prevent staining. eBay sellers have them readily available in a number of sizes and shapes to suit your dolls head wear needs.

  

I will do my best to answer your message within 24 hours, If you do not receive a reply within that time please re-send the message.